Transparency and efficiency are at the heart of Shah Mercantile Co.’s export operations. Our structured workflow ensures that every client interaction is seamless, from the moment buyers initiate an inquiry to the point when containers sail from Karachi or Port Qasim. This detailed walkthrough demonstrates the systematic approach that underpins our reputation for reliability.
Buyer Inquiry and Quotation
The process begins when a buyer submits an inquiry via our RFQ form or direct email. Within 24 hours, our export specialists confirm product availability, gather technical requirements, and prepare a detailed quotation. This document outlines FOB pricing, estimated lead times, and any applicable certification or packaging charges, allowing buyers to evaluate options with clarity.
Sample Dispatch and Approval
After the quotation is accepted, prospective buyers often request samples. Shah Mercantile Co. swiftly arranges sample dispatch—air freight for high-priority requests or consolidated sea shipments for larger volumes. Each sample package comes with relevant lab test reports, providing buyers with confidence in product quality before placing bulk orders.
Order Confirmation and Production Planning
Once sample approval and purchase order confirmation are complete, our teams coordinate with vetted suppliers across Punjab, Sindh, Balochistan, and Khyber Pakhtunkhwa. For agricultural products, we align harvest schedules and quality checks; for minerals, we secure the required ore grades. Production plans are finalized to meet specified timelines, ensuring raw materials are ready for processing or extraction.
Quality Assurance and Pre-Dispatch Inspections
In accordance with our quality control protocol, selected batches undergo comprehensive testing—agri products are screened for moisture, pesticide residues, and microbiological safety, while minerals are analyzed for chemical composition and purity. Certified inspectors from SGS or Intertek perform pre-dispatch audits, verifying that the goods align with both buyer specifications and international standards.
Packaging, Labeling, and Consolidation
Upon passing inspection, goods are packed using industry-grade materials. Our packaging solutions range from custom-printed pouches for rice and spices to heavy-duty jumbo bags for minerals. Consolidation centers in Karachi and Port Qasim facilitate multi-product shipments, optimizing container utilization and reducing shipping costs.
Documentation and Customs Clearance
Simultaneously, our export documentation team prepares all necessary paperwork: Certificates of Origin, Phytosanitary Certificates, Material Safety Data Sheets, and Halal or HACCP certificates as applicable. We liaise directly with customs authorities to expedite clearance, reducing dwell time and ensuring timely vessel loading.
Shipment Tracking and Client Updates
After container departure, buyers receive comprehensive shipment details, including vessel name, ETA at the destination port, and real-time tracking links. Our customer care team remains accessible throughout transit, addressing any queries and coordinating with local agents to facilitate smooth delivery.
Post-Delivery Follow-Up and Continuous Improvement
Upon confirmation of receipt, we solicit client feedback on product quality, packaging, and transit performance. This information is documented in our CRM system and reviewed during monthly operational meetings. Insights gained drive ongoing improvements in sourcing, packaging designs, and logistical partnerships.
Shah Mercantile Co.’s meticulous approach to export operations—from inquiry to shipment—ensures consistency, transparency, and excellence. By integrating advanced planning, stringent quality checks, and proactive communication, we deliver a superior export experience that fosters long-term partnerships.
Website: www.shahmercantile.com | Email: info@shahmercantile.com