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Frequently Asked Questions (FAQs​)

Last Updated: July 2025

Welcome to the official FAQ section of Shah Mercantile Co. Whether you're a first-time importer or a seasoned global buyer, this page answers the most common questions about our agricultural and mineral exports from Pakistan—so you can trade with confidence.

FAQs 

About Shah Mercantile Co.

Shah Mercantile Co. is a professionally managed Pakistani export company supplying high-quality agricultural commodities and industrial minerals to buyers around the world. We prioritize product integrity, international compliance, and transparent trade practices.

We combine deep market knowledgeverified sourcing, and a commitment to quality control. Our clients value us for:

  • Clear communication
  • Custom product specs
  • Flexible order handling
  • Global shipment coordination
  • Full documentation support

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.


Product Range & Sourcing

We export a curated range of products, including:

Agricultural Products

  • Premium Basmati & IRRI rice
  • Mangoes (Sindhri, Chaunsa)
  • Fresh onions, potatoes, and seasonal produce
  • Pink Himalayan rock salt
  • See Explore Agricultural for more details

Minerals & Raw Materials

  • Chromite, copper ore, barite
  • Marble, granite, gypsum
  • Fluorite, silica sand, soapstone
  • See Explore Minerals for more details.

Yes. We comply with international standards and offer third-party inspection (e.g., SGSIntertek) and certifications including HACCPISO, and Halal upon request.

Absolutely. We work closely with our processing and sourcing partners to deliver products that meet your technical and commercial needs—whether that’s API-grade baritemetallurgical chromite, or superior-grade Basmati rice.


Quotes, Pricing & Samples

Simply email info@shahmercantile.com or fill out the quote form on our website. Please include:

  • Product name
  • Quantity or volume
  • Destination port
  • Preferred specs or packaging needs

We'll respond within 24 hours.

Yes. Samples can be arranged for most products. Shipping charges are typically borne by the buyer. Bulk pricing is available upon confirmation.


Order Process & Payment

MOQs depend on the product:

  • Agri items: Start from 1–5 MT
  • Minerals: From 10 MT (bulk/container loads)

Larger volumes and regular clients may qualify for flexible terms.

Our standard terms are:

  • 50% advance
  • 50% before shipment
    Other options such as Letter of Credit (L/C) are available for eligible buyers.

All transactions are handled via secure bank transfers.


Shipping & Logistics

We primarily ship through:

  • Karachi Port
  • Port Qasim

We work with experienced freight forwarders to ensure timely delivery and full export compliance.

Yes. We offer flexible Incoterms including FOBCIF, and CFR. Door delivery can be arranged through trusted logistics partners.

Typical processing and shipment times:

  • Agri products: 7–10 business days
  • Minerals: 10–21 business days
    Delivery time may vary depending on product type, volume, and destination.


Quality Assurance & Compliance

Yes. All shipments undergo pre-export quality checks. Third-party lab testing is also available, and we provide:

  • Certificates of Analysis (COA)
  • Product-specific testing (e.g., Cr₂O₃ %, API gravity)
  • Moisture, ash, and purity test reports

We offer complete documentation, including:

  • Commercial Invoice
  • Packing List
  • Certificate of Origin
  • Phytosanitary Certificate (for agri products)
  • Lab/Test Reports (if required)

Additional certificates like Halal, SGS, or custom packing lists can be arranged.


Buyer Support & Relationships

Yes. We welcome long-term partnerships with:

  • Bulk importers
  • Regional distributors
  • Wholesalers and private label brands

If you’re interested in exclusive distribution or repeat procurement, contact us directly to discuss a tailored arrangement.

Yes. We can provide:

  • Custom logo/brand printing
  • Retail-ready and export-grade packaging
  • Barcode labeling and bag printing
    Ideal for food retail, wellness stores, or import branding.


After-Sales & Claims

We stand by the quality of our products. Any discrepancies in quantity or quality must be reported within 7 days of receiving goods. Valid claims will be assessed promptly, and corrective measures may include replacements, credits, or adjustments—depending on the situation.


Still Have Questions?

Reach out anytime. Our export team is here to help.

Shah Mercantile Co.

Email: info@shahmercantile.com

Website: www.shahmercantile.com

Nowshera, Khyber Pakhtunkhwa, Pakistan

Ready to Start Your Trade Journey with Shah Mercantile Co.? 

Whether you’re importing premium Pakistani minerals or seeking fresh agri commodities, we’re here to deliver quality, consistency, and professional service—every step of the way.

 Request a Custom Quote

Explore Our Product Range

Email Us Directly at info@shahmercantile.com