1. Information We Collect
Shah Mercantile Co. may collect and process the following types of information:
- Contact Information: Name, email, phone number, company name, business location, etc.
- Business Inquiry Details: Product requirements, trade volumes, destination ports, Incoterms, etc.
- Technical Data: IP address, browser type, operating system, pages visited (via cookies and analytics tools).
- Documents Shared Voluntarily: Trade-related documentation for compliance and due diligence purposes.
All information collected is strictly limited to what is necessary to provide our export services and fulfill legal obligations.
2. Use of Information
The data collected is used for the following purposes:
- Responding to inquiries and preparing commercial offers
- Processing export documentation and international shipping details
- Improving website performance and user experience
- Maintaining internal operational records and trade compliance logs
- Providing updates on products and export capabilities (if opted-in)
Shah Mercantile Co. does not sell or distribute personal or business information to third parties for commercial use.
3. Data Security Measures
We implement industry-standard technical and organizational measures to protect your data, including:
- Secure Socket Layer (SSL) encryption on all website data transmissions
- Controlled access to trade-related documentation and correspondence
- Secure storage systems for digital records and transaction history
- Periodic audits to detect and prevent unauthorized access or data loss
Our internal teams are trained in data confidentiality and responsible handling of sensitive business and client information.
4. Use of Third-Party Services
Shah Mercantile Co. may use third-party services for analytics, communication, logistics, and document handling. All service providers are vetted and compliant with international privacy regulations. Examples include email marketing tools, logistics tracking platforms, and CRM systems.
Data shared with these platforms is limited to what is required for functional operations and is governed by their respective privacy policies.
5. Compliance with International Standards
As an international export company based in Pakistan, Shah Mercantile Co. ensures full compliance with:
- Pakistan’s Electronic Transactions Ordinance (ETO)
- Applicable international trade regulations (e.g., Incoterms, HS codes)
- Anti-money laundering (AML) and Know Your Customer (KYC) requirements where applicable
We take privacy and legal compliance seriously across all our agri export and mineral trade operations.
6. Your Data Rights
You have the right to:
- Request access to personal or business data we hold
- Request correction of inaccurate data
- Withdraw consent for optional communications
- Request deletion of data no longer required under legal or operational obligations
To submit a data request, please email: info@shahmercantile.com
7. Contact Information
For inquiries regarding this Privacy & Security Policy, contact:
Shah Mercantile Co.
Email: info@shahmercantile.com
Website: www.shahmercantile.com
Location: Nowshera, Khyber Pakhtunkhwa, Pakistan
8. Policy Updates
This policy may be revised periodically. The latest version will always be available on our website. Please review this page to remain informed of our data protection practices.